Terms & Conditions
Last updated: 28 April 2026
Last updated: 28 April 2026
These Terms and Conditions (the “Terms”) form a binding agreement between you (“you”, “Customer”) and Appoint.AI Ltd (“Appoint.AI”, “we”, “us”) governing your access to and use of the Appoint.AI software‑as‑a‑service platform, websites, mobile applications, and related services (collectively, the “Service”). By creating an account, subscribing or otherwise using the Service you confirm that you have read, understood and agreed to these Terms.
You must be at least 18 years old and capable of entering into a binding contract to use the Service. You are responsible for maintaining the confidentiality of your credentials, all activity under your Account, and ensuring that any users you invite comply with these Terms.
Paid features of the Service are provided on a subscription basis. Fees, features and limits for each plan are described on the Pricing page and may be updated from time to time for new or renewed Subscriptions.
Your subscription is sold by Paddle.com Market Limited, acting as the Merchant of Record. Paddle is responsible for collecting payment, calculating and remitting any applicable VAT or sales tax, and providing payment receipts. Paddle’s checkout terms also apply to the transaction.
Unless cancelled, Subscriptions automatically renew at the end of each billing cycle at the then‑current price for that plan. You may cancel at any time from your account portal; cancellation takes effect at the end of the period you have already paid for, after which no further charges will be made.
Subscriptions are sold and processed by Paddle as Merchant of Record. Refunds are handled in accordance with Paddle’s Refund Policy and any applicable statutory consumer rights (including, where applicable, the 14‑day right of withdrawal under EU/UK consumer law). See our Refund Policy page for a summary.
You agree not to: (a) use the Service to violate any law or third‑party right; (b) send spam or unsolicited messages outside the Service’s intended appointment‑reminder use cases; (c) attempt to reverse engineer, copy or resell the Service; (d) interfere with the integrity, security or performance of the Service; (e) upload malware or harmful code; or (f) use the Service to handle special‑category personal data (such as health data) without ensuring you have the appropriate legal basis and safeguards in place.
You retain all rights, title and interest in Customer Data. You grant Appoint.AI a limited, worldwide licence to host, process and transmit Customer Data solely as necessary to provide and improve the Service. We process personal data in accordance with our Privacy Policy. Where required, the parties will enter into a Data Processing Agreement.
We strive to keep the Service available 24/7 and provide support commensurate with your plan. Planned maintenance will be announced where reasonably practicable. Enterprise customers may receive specific service level commitments under a separate order form.
The Service, including its software, design, trademarks and content (other than Customer Data) is and remains the exclusive property of Appoint.AI and its licensors. Nothing in these Terms transfers any intellectual property rights to you, except for the limited right to use the Service during your Subscription.
The Service may rely on or integrate with third‑party services (including, without limitation, Paddle for billing, Tawk.to for live chat, and analytics providers). Their availability, terms and privacy practices are outside our control and may apply to your use of those features.
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Appoint.AI disclaims all implied warranties, including merchantability, fitness for a particular purpose and non‑infringement.
To the maximum extent permitted by law, Appoint.AI’s aggregate liability arising out of or relating to these Terms or the Service shall not exceed the amounts paid by you to Appoint.AI (via Paddle) in the 12 months preceding the event giving rise to the claim. Appoint.AI shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, data or business opportunities.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or statutory consumer rights.
You agree to indemnify and hold harmless Appoint.AI, its directors, officers, employees and agents from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your Customer Data, or (c) your use of the Service in violation of any law or third‑party right.
These Terms apply for as long as you have an Account or active Subscription. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates risk for us or other users. Sections that by their nature should survive termination (including Sections 8, 10, 12 and 13) will survive.
We may update these Terms from time to time. Material changes will be notified by email and/or in‑app at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of Cyprus, without regard to its conflict‑of‑laws rules. The competent courts of Cyprus shall have exclusive jurisdiction, save that consumers residing in the European Union retain the protection of any mandatory provisions of the law of their country of residence.
Questions about these Terms? Contact us at support@appoint.ai — Appoint.AI Ltd.